Help & Support
Webmail
The simplest way to access your Gradient Hosting e-mail account is through our Webmail, which you can always find at the top of our site. Watch the following video for a detailed walkthrough:
HD quality playback and annotations are recommended to correctly view this video.
Mobile & Desktop
Want to check your e-mail with an app on your phone or with a program on your computer? Then you'll need the following settings:
Incoming (receiving) Server | |
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Type | IMAP (POP is available, but we recommend IMAP) |
Hostname | gradienthosting.co.uk |
Security | None (connection security is available - see the advanced section) |
Port | 143 |
Authentication Method | Normal password |
Outgoing (sending) Server | |
---|---|
Type | SMTP |
Hostname | gradienthosting.co.uk |
Security | None (connection security is available - see the advanced section) |
Port | 25 |
Authentication Method | Normal password |
The POP Protocol
We also support getting your e-mail via the POP protocol, but we highly recommend IMAP instead, since POP doesn't leave a backup of your mail on our servers, meaning it's up to you to keep your e-mail safe and you won't be able to see your e-mails from more than one computer.
If you want to use POP instead, you can use all the same settings as above, but choose POP as the connection type and use 110 as the port.
Advanced Settings
We also support connection security, which allows your e-mail to be encrypted between our servers and your computer or phone. This makes eavesdropping on your e-mail conversations almost impossible, but please be aware that this only secures e-mail sent by your contacts once it reaches our servers. If the original was sent unencrypted, then it will travel across the internet unencrypted until it reaches us.
The best secure method to use is STARTTLS because it won't be blocked by any firewall that allows non-secure e-mail and it also supports the IMAP IDLE extension, which means you can get notified in real time when an e-mail arrives, rather than only when your e-mail program checks for them.
Use these settings to get STARTTLS secured e-mail:
STARTTLS Secure Incoming (receiving) Server | |
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Type | IMAP (POP is available, but we recommend IMAP) |
Hostname | gradienthosting.co.uk |
Security | STARTTLS |
Port | 143 (110 if you want to use POP) |
Authentication Method | Normal password |
STARTTLS Secure Outgoing (sending) Server | |
---|---|
Type | SMTP |
Hostname | gradienthosting.co.uk |
Security | STARTTLS |
Port | 25 |
Authentication Method | Normal password |
If for some reason you can't use STARTTLS as described above, we also support IMAP and POP over SSL. The following settings show how to set it up:
SSL Secure Incoming (receiving) Server | |
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Type | IMAP (POP is available, but we recommend IMAP) |
Hostname | gradienthosting.co.uk |
Security | SSL/TLS |
Port | 993 (995 if you want to use POP) |
Authentication Method | Normal password |
SSL Secure Outgoing (sending) Server | |
---|---|
Type | SMTP |
Hostname | gradienthosting.co.uk |
Security | SSL/TLS |
Port | 465 |
Authentication Method | Normal password |
If you have any further questions, please feel free to contact us.