Privacy Notice

The following privacy notice applies from the 9th July 2018

At Gradient Hosting, we are committed to safeguarding and preserving your privacy and looking after your personal data.

This Privacy Notice explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Gradient Hosting may be both a data controller and data processor of your personal data under certain curcumstances.

We do update this notice from time to time, so please check this page on a regular basis for any further changes.

Who are we?

Gradient Hosting is a provider of web and e-mail hosting services, based in the West Midlands, United Kingdom.
Gradient Hosting has a registered address at Unit 8030, PO Box 15113, Birmingham B2 2NJ.

How do we collect personal data from you?

We collect information from you when you browse our web site, place an order or submit our contact form. Additionally, we collect information from you when you enter into a contract with us.

If you provide us with personal data about a third party (for example when registering a domain on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, location information and unique application numbers.

What type of data do we collect from you?

The personal data that we may collect from you includes:

  1. Your name, address, email address, phone number(s) and IP address.
  2. Details of your visits to our site including, but not limited to traffic data, location data and web logs.
  3. Information provided voluntarily by you. For example, when you place an order or search on our site.
  4. Information that you provide when you communicate with us by any means.

Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.

We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

How do we use your data?

We use information about you in the following ways:

  1. To provide you with products and services
  2. To comply with our contractual obligations we have with you
  3. To help us identify you and any accounts you hold with us
  4. To provide information to you that you request from us relating to our products or services.
  5. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  6. To enable us to review, develop and improve the website and services
  7. To provide customer care, including responding to your requests if you contact us with a query
  8. To administer accounts, process payments and keep track of billing and payments
  9. To detect fraud and to make sure what you have told us is correct
  10. To carry out marketing and statistical analysis
  11. To notify you about changes to our website and services
  12. To inform you of service and price changes
  13. To inform you of service interruptions, for maintenance or repair purposes.

Where do we store your personal data?

Below is a list of the ways in which we may use your personal data and how we share the information with third parties.


We process your data for administration, billing, support and the provision of service. Your data (Registrant) may be sent to the domain registrar outside of the EEA.

Web Hosting

We process your data for administration, billing, support and the provision of service.

Email Hosting

We process your data for administration, billing, support and the provision of service.

SSL Certificates

We process your data for administration, billing, support and the provision of service. Additionally, to provide details of the certificate owner to the certificate authority for authenticity validation, owner data may be sent outside of the EEA.

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment or registering your domain name). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Gradient Hosting, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten.

There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

You can view your personal data through the Gradient Hosting Control Centre.

You have the right to access the information we hold about you. Please email your requests to so that we can obtain this information for you.

Accessing your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to name, address, title, phone number and email address; are kept up to date at all times. You may do this by contacting us.

How we store your personal data

We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on our secured servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage, however we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice. Transmission of your data to us is protected by 256-bit SSL encryption.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Any sensitive data (payment details for example) are encrypted and protected. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Notice, via our contact form, or by e-mail at:

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioner's Office
Wycliffe House
Water Lane

Tel: 0303 123 1113

Data Protection Officer

According to GDPR regulations, Gradient Hosting is below the required limit for requiring a Data Protection Officer.

In case of any issues requiring contact with the person responsible for customer data at Gradient Hosting, please contact and address your message to the Privacy Manager.